Refund policy

Return & Exchange Policy

Policy Last updated August, 2026

Sometimes things don't go as planned. Trust us, we know.

We want you to love your GAUCHA. If you're not happy with your purchase, we'll make it right: a return, an exchange, store credit, or a full refund, depending on your situation. You have 14 days from your delivery date to start the process.

Click here to start a return or exchange.

Returns

Eligibility: Items must be returned within 14 days of the delivery date, in original condition: unworn, undamaged, soles unscratched, with all original packaging and stickers intact.
TIP: Try your shoes on over carpet so the soles stay in returnable shape while you decide.

Refunds: Once we receive and inspect your return, we'll refund your original payment method. Please allow 7-10 business days for it to reflect in your account.

Shipping: Return shipping is on us. Click here to access your return label.

Every return is evaluated against the criteria above. If an item doesn't meet them, we reserve the right to reject the return.

Exchanges

Eligibility: Exchanges are accepted within 14 days of the delivery date. Items must be in original condition: unworn, undamaged, soles unscratched, with all packaging and stickers intact.

How it works: Click here to start an exchange. If you're switching to a different size or style, we'll refund the difference or charge you for any remaining balance. Once we receive and inspect your original item, we'll ship your exchange.

Shipping: We cover shipping both ways: the return of your original item and the delivery of your exchange.

 

Store Credit

Choose store credit instead of a refund and get an extra 15% of your item's original value, issued as soon as we process your return.

Store credit isn't available if you plan to repurchase the same shoe in a different size or color. In that case, request an exchange instead.

Store credit never expires and can be used toward any future purchase on our site.

Non-Returnable Items

Items marked final sale at checkout aren't eligible for return, exchange, or store credit.

Questions or issues? Reach our customer service team at orders@gaucha.store with your order number and the details of your item, and we'll guide you through it.
GRACIAS! We appreciate you and we're here to make this as smooth as possible.